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EXIN ITIL Foundation (V4) Sample Questions (Q176-Q181):

NEW QUESTION # 176
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Demand management
B. Service transition
C. Service level management
D. Service catalogue management

Answer: D

NEW QUESTION # 177
Which is part of the definition of a customer?

A. The role that authorizes budget for service consumption
B. A means of enabling value co-creation
C. The role that defines the requirements for a service
D. A set of specialized organizational capabilities for enabling value

Answer: C

NEW QUESTION # 178
Which of these recommendations is good practice for Service Level Management?
1) Include legal terminology in Service Level Agreements (SLAs)
2) It is NOT necessary to be able to measure all the targets in an SLA

A. 1 only
B. Neither of the above
C. Both of the above
D. 2 only

Answer: B

NEW QUESTION # 179
Which statement about the 'continual improvement model' is CORRECT?

A. The model is applicable to only certain parts of the service value system
B. The low of the model helps organizations to link improvements to its goals
C. Organizations should work through the steps of the model in the sequence in which they are presented
D. Organizations should use an additional model or method to link improvements to customer value

Answer: C

NEW QUESTION # 180
A Know Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?

A. No, a Known Error can only be raised after the permanent resolution has been implemented
B. No, a Known Error must be raised at the same time as a problem
C. No, the workaround must be found before a Known Error is created
D. Yes

Answer: D

NEW QUESTION # 181
......

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ITIL Valid Test Guide - Latest ITIL Braindumps Pdf

Latest EXIN ITIL Braindumps Pdf - New ITIL Test Blueprint

EXIN ITIL Foundation (V4) Sample Questions (Q176-Q181):

ITIL Valid Test Guide 100% Pass | Pass-Sure Latest ITIL Braindumps Pdf: ITIL Foundation (V4)

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