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PECB Certified ISO/IEC 27001 Lead Auditor exam Sample Questions (Q198-Q203):

NEW QUESTION # 198
You are conducting an ISMS audit in the despatch department of an international logistics organisation that provides shipping services to large organisations including local hospitals and government offices. Parcels typically contain pharmaceutical products, biological samples, and documents such as passports and driving licences. You note that the company records show a very large number of returned items with causes including misaddressed labels and, in 15% of cases, two or more labels for different addresses for the one package. You are interviewing the Shipping Manager (SM).
You: Are items checked before being dispatched?
SM: Any obviously damaged items are removed by the duty staff before being dispatched, but the small profit margin makes it uneconomic to implement a formal checking process.
You: What action is taken when items are returned?
SM: Most of these contracts are relatively low value, therefore it has been decided that it is easier and more convenient to simply reprint the label and re-send individual parcels than it is to implement an investigation.
You raise a nonconformity against ISO 27001:2022 based on the lack of control of the labelling process.
At the closing meeting, the Shipping Manager issues an apology to you that his comments may have been misunderstood. He says that he did not realise that there is a background IT process that automatically checks that the right label goes onto the right parcel otherwise the parcel is ejected at labelling. He asks that you withdraw your nonconformity.
Select three options of the correct responses that you as the audit team leader would make to the request of the Shipping Manager.

A. Inform the Shipping Manager that the nonconformity is minor and should be quickly corrected
B. Inform him of your understanding and withdraw the nonconformity
C. Ask the audit team members to state what they think should happen
D. Advise the Shipping Manager that the nonconformity must stand since the evidence obtained for it was dear
E. Thank the Shipping Manager for his honesty but advise that withdrawing the nonconformity is not the right way to proceed
F. Indicate that the nonconformity is evidence of a deeper system failure that needs to be rectified
G. Advise the Shipping Manager that his request will be included in the audit report
H. Advise management that the new information provided will be discussed when the auditors have more time

Answer: E,G,H

Explanation:
* A. Advise the Shipping Manager that his request will be included in the audit report. This is true because the audit report should document all the relevant information and evidence related to the audit, including any requests or objections raised by the auditee. The audit report should also provide the rationale for the audit conclusions and recommendations12.
* B. Advise management that the new information provided will be discussed when the auditors have more time. This is true because the auditors should not make hasty decisions based on incomplete or unverified information. The auditors should review and evaluate the new information in a systematic and objective manner, and determine whether it affects the audit findings, nonconformities, or conclusions12.
* F. Thank the Shipping Manager for his honesty but advise that withdrawing the nonconformity is not the right way to proceed. This is true because the auditors should acknowledge and appreciate the cooperation and transparency of the auditee, but also maintain their professional integrity and independence. The auditors should not withdraw a nonconformity unless they are satisfied that it was raised in error or that it has been effectively corrected and verified12.
References :=
* ISO 19011:2022 Guidelines for auditing management systems
* ISO/IEC 17021-1:2022 Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements

NEW QUESTION # 199
You are performing an ISMS audit at a residential nursing home (ABC) that provides healthcare services. The next step in your audit plan is to verify the information security of ABC's healthcare mobile app development, support, and lifecycle process.
During the audit, you learned the
organization outsourced the mobile app development to a professional software development company with CMMI Level 5, ITSM (ISO/IEC
20000-1), BCMS (ISO 22301) and ISMS (ISO/IEC 27001) certified.
The IT Manager presented the software security management procedure and summarised the process as following:
The mobile app development shall adopt "security-by-design" and "security-by-default" principles, as a minimum. The following security functions for personal data protection shall be available:
Access control.
Personal data encryption, i.e., Advanced Encryption Standard (AES) algorithm, key lengths: 256 bits; and Personal data pseudonymization.
Vulnerability checked and no security backdoor
You sample the latest Mobile App Test report, details as follows:

You ask the IT Manager why the organisation still uses the mobile app while personal data encryption and pseudonymisation tests failed. Also, whether the Service Manager is authorised to approve the test.
The IT Manager explains the test results should be approved by him according to the software security management procedure.
The reason why the encryption and pseudonymisation functions failed is that these functions heavily slowed down the system and service performance. An extra 150% of resources are needed to cover this. The Service Manager agreed that access control is good enough and acceptable. That's why the Service Manager signed the approval.
You are preparing the audit findings. Select the correct option.

A. There is a nonconformity (NC). The organisation and developer do not perform acceptance tests.
(Relevant to clause 8.1, control A.8.29)
B. There is a nonconformity (NC). The Service Manager does not comply with the software security management procedure. (Relevant to clause 8.1, control A.8.30)
C. There is a nonconformity (NC). The organisation and developer perform security tests that fail.
(Relevant to clause 8.1, control A.8.29)
D. There is NO nonconformity (NC). The Service Manager makes a good decision to continue the service.
(Relevant to clause 8.1, control A.8.30)

Answer: C

Explanation:
Explanation
C: This statement is true because the organisation and the developer have not met the requirements of clause 8.1, control A.8.29, which states that the organisation should ensure that information security is an integral part of information systems across the entire lifecycle, and that information security requirements should be identified and agreed prior to the development or acquisition of information systems12. The organisation and the developer have performed security tests that fail to meet the security requirements that were defined in the software security management procedure, such as personal data encryption and pseudonymization. This indicates that the information security controls are not effective and that the information systems are not compliant with the ISMS. The organisation and the developer should take corrective actions to resolve the nonconformity and to prevent its recurrence.
References:
1: PECB Candidate Handbook - ISO 27001 Lead Auditor, page 17 2: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements, Annex A, control A.8.29

NEW QUESTION # 200
Scenario 8: Tess
a. Malik, and Michael are an audit team of independent and qualified experts in the field of security, compliance, and business planning and strategies. They are assigned to conduct a certification audit in Clastus, a large web design company. They have previously shown excellent work ethics, including impartiality and objectiveness, while conducting audits. This time, Clastus is positive that they will be one step ahead if they get certified against ISO/IEC 27001.
Tessa, the audit team leader, has expertise in auditing and a very successful background in IT-related issues, compliance, and governance. Malik has an organizational planning and risk management background. His expertise relies on the level of synthesis and analysis of an organization's security controls and its risk tolerance in accurately characterizing the risk level within an organization On the other hand, Michael is an expert in the practical security of controls assessment by following rigorous standardized programs.
After performing the required auditing activities, Tessa initiated an audit team meeting They analyzed one of Michael s findings to decide on the issue objectively and accurately. The issue Michael had encountered was a minor nonconformity in the organization's daily operations, which he believed was caused by one of the organization's IT technicians As such, Tessa met with the top management and told them who was responsible for the nonconformity after they inquired about the names of the persons responsible To facilitate clarity and understanding, Tessa conducted the closing meeting on the last day of the audit. During this meeting, she presented the identified nonconformities to the Clastus management. However, Tessa received advice to avoid providing unnecessary evidence in the audit report for the Clastus certification audit, ensuring that the report remains concise and focused on the critical findings.
Based on the evidence examined, the audit team drafted the audit conclusions and decided that two areas of the organization must be audited before the certification can be granted. These decisions were later presented to the auditee, who did not accept the findings and proposed to provide additional information. Despite the auditee's comments, the auditors, having already decided on the certification recommendation, did not accept the additional information. The auditee's top management insisted that the audit conclusions did not represent reality, but the audit team remained firm in their decision.
Based on the scenario above, answer the following question:
Tessa was advised to avoid providing unnecessary evidence in the audit report for Clastus's certification audit. Is this recommended?

A. Yes, to simplify the report for a better understanding
B. Yes, to avoid including information that may compromise the audit's confidentiality
C. No, to ensure that all relevant evidence is considered and addressed

Answer: C

Explanation:
Comprehensive and Detailed In-Depth
C . Correct answer:
ISO 19011:2018 requires audit reports to include all relevant evidence supporting audit conclusions.
Omitting evidence for conciseness undermines transparency and credibility.
A . Incorrect:
Audit confidentiality is protected through controlled access, not by omitting evidence.
B . Incorrect:
Clarity is important, but not at the expense of completeness.
Relevant Standard Reference:
ISO 19011:2018 Clause 6.7 (Audit Reporting Best Practices)

NEW QUESTION # 201
Please match the roles to the following descriptions:

To complete the table click on the blank section you want to complete so that it is highlighted in red, and then click on the applicable test from the options below. Alternatively, you may drag and drop each option to the appropriate blank section.

Answer:

Explanation:

Explanation

* The auditee is the organization or part of it that is subject to the audit. The auditee could be internal or external to the audit client . The auditee should cooperate with the audit team and provide them with access to relevant information, documents, records, personnel, and facilities .
* The audit client is the organization or person that requests an audit. The audit client could be internal or external to the auditee . The audit client should define the audit objectives, scope, criteria, and programme, and appoint the audit team leader .
* The technical expert is a person who provides specific knowledge or expertise relating to the organization, activity, process, product, service, or discipline to be audited. The technical expert could be internal or external to the audit team . The technical expert should support the audit team in collecting and evaluating audit evidence, but should not act as an auditor .
* The observer is a person who accompanies the audit team but does not act as an auditor. The observer could be internal or external to the audit team . The observer should observe the audit activities without interfering or influencing them, unless agreed otherwise by the audit team leader and the auditee .
References :=
* [ISO 19011:2022 Guidelines for auditing management systems]
* [ISO/IEC 17021-1:2022 Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements]

NEW QUESTION # 202
You are performing an ISMS audit at a residential nursing home that provides healthcare services. The next step in your audit plan is to verify the information security incident management process. The IT Security Manager presents the information security incident management procedure (Document reference ID: ISMS_L2_16, version 4) and explains that the process is based on ISO/IEC 27035-1:2016.
You review the document and notice a statement "any information security weakness, event, and incident should be reported to the Point of Contact (PoC) within 1 hour after identification". When interviewing staff, you found that there were differences in the understanding of the meaning of "weakness, event, and incident".
The IT Security Manager explained that an online "information security handling" training seminar was conducted 6 months ago. All of the interviewed persons participated in and passed the reporting exercise and course assessment.
You are preparing the audit findings. Select two options that are correct.

A. There is no nonconformance. The information security weaknesses, events, and incidents are reported.
This conforms with clause 9.1 and control A.5.24.
B. There is a nonconformity (NC). The information security incident training has failed. This is not conforming with clause 7.2 and control A.6.3.
C. There is no nonconformance. The information security handling training has been effective. This conforms with clause 7.2 and control A.6.3.
D. There is an opportunity for improvement (OFI). The information security weaknesses, events, and incidents are reported. This is relevant to clause 9.1 and control A.5.24.
E. There is a nonconformity (NC). The terminology of the the incident management reporting process is unclear as evidenced by staff misunderstanding of the meaning of "weakness, event and incident". This is not conforming with clause 9.1 and control A.5.24.
F. There is an opportunity for improvement (OFI). The information security incident training effectiveness can be improved. This is relevant to clause 7.2 and control A.6.3.

Answer: E,F

Explanation:
According to ISO/IEC 27001:2022 clause 7.2, the organization must ensure that the persons doing work under its control are aware of the information security policy, their contribution to the effectiveness of the ISMS, the implications of not conforming to the ISMS requirements, and the benefits of improved information security performance. The organization must also provide information security awareness education and training to its personnel and relevant interested parties. According to control A.6.3, the organization must ensure that all employees and contractors are made aware of the information security incident management procedures and their expected roles and responsibilities. Therefore, an opportunity for improvement (OFI) can be identified if the information security incident training effectiveness can be improved, as evidenced by the differences in the understanding of the meaning of "weakness, event, and incident" among the staff.
According to ISO/IEC 27001:2022 clause 9.1, the organization must monitor, measure, analyze and evaluate the information security performance and the effectiveness of the ISMS. The organization must also retain appropriate documented information as evidence of the monitoring and measurement results. According to control A.5.24, the organization must establish and maintain an information security incident management process that includes the following activities:
*reporting information security events and weaknesses;
*assessing and deciding on information security events;
*responding to information security incidents;
*learning from information security incidents;
*collecting evidence and disclosing information.
Therefore, a nonconformity (NC) can be identified if the terminology of the incident management reporting process is unclear, as evidenced by the staff misunderstanding of the meaning of "weakness, event, and incident". This could lead to inconsistent or inaccurate reporting, assessment, response, learning, and disclosure of information security incidents, which could affect the information security performance and the effectiveness of the ISMS.
References:
*ISO/IEC 27001:2022, clauses 7.2, 9.1, and Annex A controls A.5.24 and A.6.3
*[PECB Candidate Handbook ISO/IEC 27001 Lead Auditor], pages 15-16, 18-19, 22-23
*ISO/IEC 27035-1:2016, clauses 4, 5, 6, 7, and 8
*ISO 27001 - Annex A.16: Information Security Incident Management
*ISO 27001:2022 Annex A Control 5.24 - What's New?

NEW QUESTION # 203
......

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